Returns
Returns and refunds
You have 30 days from delivery to return your order. If it arrives damaged, defective or wrong, we make it right and you don’t send it back.
Start a return
Four steps, all from your order page
- Open your order. Use the link in your order confirmation email, or find your order with your email and order number.
- Choose “Start a return”. To keep your order safe, we email you a link that works for 30 minutes.
- Tell us what and why. Pick the items, the reason, and whether you’d like a refund or a replacement. Add a photo if something’s wrong with it.
- We reply within 1 business day with what happens next.
Rather talk to a person? Contact us with your order number.
Changed your mind
Ship it back to us
- Once we approve your return, we email you our return address. Please wait for it before you send anything.
- Return shipping is at your cost. Use any carrier; a tracked service lets you see when it reaches us.
- Pack it up unused, write your return number on a note inside, and send it to the address we emailed.
- We refund the price of the items once it arrives back with us. The original shipping isn’t refunded.
Damaged, defective or the wrong item?
- You don’t need to send it back.
- Start a return within 30 days of delivery and add a photo (or email it to us).
- We send a replacement or refund you, at no cost to you.
- After 30 days, a defect in materials or workmanship is covered by our 90-day limited warranty: email us a photo.
Refunds
Back to how you paid
- Refunds go back to your original payment method.
- We email you when we issue your refund. It usually shows up within 5–10 business days, depending on your bank.
- Your order page shows each return and refund as it moves along.
Before it ships
Canceling an order
Within 60 minutes of ordering you can cancel from your order page for a full refund. After that, contact us right away: if UPS doesn’t have it yet, we can usually still cancel it.