Where we ship
We ship to addresses in the United States.
We don’t ship to Canada or other countries yet. Our FAQ explains why, and how to hear when that changes.
When your order ships
- We ship every in-stock order within 1–3 business days. Pre-orders ship by their own date (see below).
- Business days count from the day you order. Orders placed after 2 p.m. Eastern Time, or on a weekend or holiday, count from the next business day.
- Business days are Monday to Friday, except federal holidays.
Pre-orders
- If something is on pre-order, the product page and checkout show the date it will ship by. We ship it by that date, or sooner if we can.
- Payment is taken at checkout, as with any order.
- If that date has to change, we’ll email you before it passes with the new date and a one-click option to cancel for a full refund.
Delivery options and times
| Option | Carrier and service | Delivery time once shipped | Price |
|---|---|---|---|
| Standard | UPS Ground Saver or UPS Ground | 2–7 business days | $6.95, free on orders of $40 or more |
| 2-Day | UPS 2nd Day Air | 2 business days | $14.95 |
| Overnight | UPS Next Day Air Saver | 1 business day | $44.95 |
2-Day and Overnight are for orders of up to 10 packs. You can order up to 120 packs online; for more, contact us for wholesale pricing.
Delivery times are the carrier’s estimates, not guarantees. Weather and holidays can add a day or two.
Shipping costs and taxes
- You’ll see every shipping option and its price in your cart and at checkout, before you pay. Any free-shipping offer shows in your cart too.
- Sales tax, where it applies, is calculated at checkout from your shipping address.
Your shipping address
- We check every address against the carrier’s records before we ship.
- If we can’t confirm your address, we pause your order and email you a link to fix it. It ships as soon as the address is confirmed.
- Typed the wrong address? For 60 minutes after you order, you can correct it yourself from your order page (the link is in your order confirmation email). After that, contact us right away: if your package hasn’t been handed to UPS yet, we can usually still change it.
- If a package comes back to us as undeliverable, we’ll contact you to confirm your address and send it again.
Tracking
- When UPS first scans your package, we email you a tracking link.
- Your order page shows the latest tracking updates.
- We also email you when your package is out for delivery and when it’s delivered.
Late, lost or damaged packages
We watch every shipment, so we often spot a problem before you do. You can also contact us any time.
- Not moving: if tracking hasn’t updated for 10 days, we’ll offer you a replacement or a refund.
- Damaged on the way: send us a photo within 30 days of delivery, from your order page or by email. We’ll send a replacement or refund you, at no cost to you. You don’t need to send anything back.
- Marked delivered, but not there: check around your door, with neighbors and with your building’s mailroom. Packages are sometimes scanned as delivered a little early, so give it 48 hours. Still missing? Contact us and we’ll help.
If a package is lost or damaged, we replace it or refund you ourselves, and we handle any claim with UPS; you don’t have to wait for it.
Returns and refunds are covered in our Return and refund policy.