Who we are
FlagSwing and flagswingpro.com are run by Flagswing Performance LLC, 8350 Bee Ridge Rd #283, Sarasota, FL 34241 (“FlagSwing”, “we”, “us”). Questions about your information go to support@flagswingpro.com.
What we collect
When you join the waitlist: your email address, the wording you agreed to and when, which form you used, and your approximate country (worked out from your IP address).
When you contact us: your name, email address, the topic you pick, your order number if you give one, and your message.
When you place an order: your name, email address, shipping address, a phone number if the carrier needs one, what you bought, what you paid and your order history. Your card details go straight to our payment processor, Stripe. We never see or store your full card number.
When you return something or report a problem: your reason and any photos you send.
When you browse the site: our hosting provider, Cloudflare, handles technical information to deliver and protect the site, such as your IP address, browser type and the pages you visit. We also count basic shopping steps, such as viewing a product, adding it to your cart and starting checkout, to see how the store is working.
How we count visits: we count visits ourselves, without cookies. For each page you look at, we keep the page, the website that sent you here (if any), the campaign tags in the link (if any), the type of device (phone, tablet or computer) and your country. We don’t store your IP address or your browser details. To count each visitor once a day, we turn your IP address and browser type into a code that changes every day; the key that makes each day’s code is deleted within two days, so the code can’t identify you or connect your visits from one day to the next. Visits from automated tools and from our own team aren’t counted.
How we use it
- To process, ship and support your orders, including order, shipping, delivery and refund emails.
- To answer your messages.
- To send launch news and marketing emails, only if you signed up for them: on our waitlist, or with the “Email me about new FlagSwing products” box in your cart. For orders shipping to the US that box is ticked for you, and you can untick it before checkout; for Canada it starts unticked and you tick it yourself. Every marketing email has an unsubscribe link, and unsubscribing takes one click.
- To prevent fraud, spam and abuse.
- To keep business, tax and accounting records, and to meet our legal obligations.
- To understand and improve our site and store, using totals rather than profiles of individual people.
We don’t sell your personal information, and we don’t share it for cross-context behavioral (targeted) advertising.
Who helps us handle it
We use a small number of service providers. They handle your information only to provide their service to us:
- Stripe — payments, fraud checks and sales tax. Receives your name, email, billing and shipping details, payment details and order amounts.
- Shippo — address checks, shipping labels and tracking. Receives your name, shipping address, phone number, if you gave us one and package details.
- UPS — delivers your order. Receives your name, shipping address and phone number, if you gave us one.
- US Postal Service — carries your return only if we send you a return label for it. Receives your name and address.
- Resend — sends our emails. Receives your email address and the email we send you.
- Cloudflare — website hosting, our database and file storage, security and bot checks (Turnstile), and cookie-free website analytics. Stores the information our site keeps, and handles technical data such as IP addresses.
- Google Workspace — our support inbox. Receives the emails you send us and our replies.
- Slack — our team’s internal alerts. Receives order numbers, first names, city and state, and for contact-form messages your name, email address and the start of your message.
We may also share information if the law requires it, to protect people’s safety or our rights, to prevent fraud, or as part of a sale or merger of our business (in which case this policy would still apply to your information).
Cookies and similar technology
- We don’t use advertising or cross-site tracking cookies.
- We count visits without cookies (see “How we count visits” above).
- Your cart is saved in your own browser, so it’s still there when you come back.
- Cloudflare’s security tools may use strictly necessary cookies or similar technology to tell people from bots.
- Stripe’s checkout page uses its own cookies for payments and fraud prevention. Stripe’s privacy policy covers them.
- If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of your information. We don’t do either anyway.
How long we keep it
- Orders: as long as tax and accounting laws require us to keep the records. After that, we delete or anonymize them.
- Waitlist and marketing emails: until you unsubscribe or ask us to delete your address. If you unsubscribe, we keep your address on a do-not-email list so we don’t email you again.
- Messages to support: as long as we need them to help you and keep a record of the conversation.
- Visit counts: about 13 months (400 days), then deleted automatically.
- Backups: our database backups are kept for up to 24 months, then deleted automatically.
Your choices and rights
Wherever you live, you can ask us to:
- tell you what personal information we have about you, or send you a copy of it,
- correct it,
- delete it, and
- stop sending you marketing emails (or use the unsubscribe link in any of them).
Email support@flagswingpro.com to make a request. We’ll confirm it’s you, usually by replying to the email address we have on file, and respond within 45 days. We may need to keep some records, such as orders, to meet tax and accounting laws; we’ll tell you if that applies. We won’t treat you differently for using your rights.
US state privacy laws: depending on where you live (for example California, Colorado, Connecticut, Virginia and other states with privacy laws), you may have the rights above plus the right to opt out of the sale or sharing of your information, targeted advertising and profiling. We don’t do any of those. You can use an authorized agent to make a request for you. If we turn down your request, you can appeal by replying to our decision, and we’ll explain the outcome.
Canada: if you’re in Canada (for example, you joined our waitlist from there), Canada’s privacy law (PIPEDA) gives you the right to access and correct your information and to withdraw your consent. Our service providers store and handle information in the United States, where it may be accessible to authorities under US law. If you aren’t satisfied with how we handle a concern, you can contact the Office of the Privacy Commissioner of Canada.
Children
FlagSwing is for adult golfers. Our site isn’t meant for children under 13, and we don’t knowingly collect their information. If you think a child has given us personal information, contact us and we’ll delete it.
Security
Our site uses HTTPS throughout. Payment details stay with Stripe. Only our team can reach customer information, behind a sign-in, and our backups are private. No system is perfectly secure, but we work to protect your information and collect as little as we can.
Where your information is handled
We’re based in the United States, and your information is stored and handled here. Our service providers may also handle it in other countries where they operate.
Changes to this policy
When we change this policy, we update the “Last updated” date at the top. If a change is significant, we’ll also tell you by email or with a notice on the site.
Contact us
Flagswing Performance LLC, 8350 Bee Ridge Rd #283, Sarasota, FL 34241, USA
Email: support@flagswingpro.com