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    Policies

    Return and refund policy

    You have 30 days from delivery to return your order. Changed your mind? Ship it back at your cost and we'll refund the items. If it arrives damaged, defective or wrong, we'll make it right at no cost to you, and you won't need to send it back.

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    Canceling an order

    • Within 60 minutes of ordering, you can cancel from your order page (the link is in your order confirmation email). You get a full refund, including shipping and tax.
    • After that, we may already have bought your shipping label. Contact us right away: if your package hasn’t been handed to UPS yet, we can usually still cancel it and refund you in full.
    • Once UPS has your package, the order can’t be canceled. You can return it after it’s delivered (see below).

    Returns: 30 days from delivery

    You can return your order for any reason within 30 days of the delivery date.

    Changed your mind

    1. Start a return from your order page, or contact us with your order number.
    2. Once we approve it, we email you the address to send it to. Please wait for that email before you send anything.
    3. Pack your FlagSwings, unused, with a note of your return number inside, and ship them to that address with any carrier. Return shipping is at your cost. We recommend a tracked service, so you can see when it reaches us.
    4. We refund you once it arrives back with us in unused condition.

    For changed-mind returns, we refund the price of the items you send back. We don’t refund the original shipping charge or what you paid to send it back.

    Damaged, defective or wrong item

    • You don’t need to send it back.
    • Send us a photo within 30 days of delivery, from your order page or by email.
    • We’ll send you a replacement or a refund, at no cost to you.

    After 30 days, defects in materials and workmanship are covered by our 90-day limited warranty, which also needs only a photo.

    Refunds

    • Refunds go back to your original payment method.
    • We email you when we issue your refund. It usually takes 5–10 business days to show up on your statement, depending on your bank.

    Fair use

    Returns should help everyone buy with confidence. If we see an unusual number of returns or “didn’t arrive” claims from one customer, we may review new requests by hand before approving them.

    Shipping questions

    Delivery times, tracking and late or lost packages are covered in our Shipping policy.